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Warranty Service Process

1.Remote service process
Submit service requirements through mails or phone with Brighten contract number.Specific content of the service and contact information shall be provided.

2.Return to Factory Repair Service

a) For problems of Products that cannot be solved by online remote service, Brighten will confirm with the customers whether to provide returning to the factory repair service.

b) If factory repair service is needed, during warranty period customer shall bear the freight, insurance, tariff and customs clearance for return delivery of the returned products or parts to Brighten . And Brighten will send back the repaired products or parts to customer and only bear one-way freight.
c)Brighten will reject unauthorized return delivery via pay upon arrival and will not be liable for any tariffs and custom clearance fees. Brighten shall not be held liable for any defects, damages or losses of the repaired products or parts due to transportation or improper package

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  • Headquarter: 1606E Building#1,Jingjiyujingtimes Building,Longcheng sub-district,Longgang District,Shenzhen China
  • +86 0755-89341658
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